About


The Refinery has now closed its bricks and mortar presence in Birkenhead Point. We have a few items left on our online store. For any queries, you can contact us on therefinery@hotmail.com 

Terms and Conditions


We hope you enjoy your shopping experience and even more so your newly purchased items. By visiting or shopping at The Refinery you accept these conditions so please read them carefully.  In order to shop at The Refinery online, you will be required to register to use some of the features on our website.  When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your information change, please notify us at therefinery@hotmail.com.

Communication

The Refinery will endeavour to email you during the online purchasing process and other newsletter emails advising of new stock deliveries, sales and/or other information that we think may be of interest to our customers. If you do not wish to receive e-mail communication from The Refinery, please unsubscribe by clicking the unsubscribe link at the bottom of The Refinery communication.  Thank you!

Is my personal information kept private?

Please be assured that all the information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent.

The Refinery may use the information that you provide to inform you of new goods and services via email.  If you prefer not to receive these emails, please click the unsubscribe link at the bottom of The Refinery email you receive.

Pricing


Except where noted otherwise (e.g. sale pricing), the price displayed for products on The Refinery webstore represents the full recommended retail price listed on the product that has been either suggested by the manufacturer or supplier, or estimated by The Refinery in accordance with the standard industry practice. Despite our best efforts, there can be incidents of mispricing. If an item has been incorrectly priced at lower than its correct price, we will contact you for instructions before shipping or cancel your order and notify you as a result.

We accept Visa and Mastercard through our online secure payment process and we also use PayPal.

                 

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